Shipping & Return Policy

At Raw Organics India, we take immense pride in delivering skin-loving, 100 percent organic, and handmade products that are gentle on your skin and kind to the planet. Our small-batch creations use only plant-based oils, butters, clays, and botanicals, reflecting our deep respect for nature and commitment to quality.

This Shipping and Return Policy outlines the shipping methods, timelines, charges, and our approach to handling concerns or issues related to orders. Please read the following information carefully before placing an order.

Shipping Policy

Pan India Delivery

We are delighted to offer shipping across India, so you can experience the purity of handmade wellness, no matter where you live. Every product is carefully packed to ensure that it reaches you in perfect condition.

Order Processing Time

All orders are processed from our office in Delhi. Once your order is placed, we typically require 2–4 business days to prepare your items for shipment. Please note that we do not dispatch orders on weekends or national holidays. If an order is placed during these days, it will be processed on the next working day.

Some of our products are freshly made after your order is confirmed. In such cases, processing might take slightly longer, but we will keep you informed about any delays.

Shipping Partner

We primarily ship through ShipRocket, a trusted logistics aggregator. Once your order has been dispatched, you will receive an email notification with your tracking number and courier details. You can use this information to track your package’s journey.

Estimated Delivery Time

After dispatch, your order will typically reach you within 2–7 business days, depending on your location. Remote areas may take slightly longer due to logistical constraints.

Shipping Charges

We charge a flat shipping rate of Rs. 100 on orders below Rs. 1499 (it may change without prior notice). We offer free shipping on all orders above Rs. 1499.

We always strive to deliver your orders on time, but external factors such as weather conditions, courier delays, or high seasonal demand may occasionally impact delivery timelines. We appreciate your patience and understanding in such cases.

Returns and Exchanges

At Raw Organics India, every product is crafted with love, care, and natural ingredients. Due to the personal and sensitive nature of our handmade organic products, we are unable to accept returns once an item has been delivered.

We hope you understand that hygiene and product integrity are our top priorities, and as such, used or opened products cannot be resold or restocked. However, your satisfaction means the world to us, and we will go out of our way to ensure you are happy with your purchase.

Damaged or Incorrect Items

If your order arrives damaged, broken, or incorrect, we request that you contact us within 24 hours of receiving your delivery. Please share photos or videos of the damaged items and outer packaging with us via email or WhatsApp.

Once our team reviews your complaint and verifies the damage, we will offer a suitable resolution, which may include a replacement or refund, depending on the situation.

Please note:

• Damage claims must be submitted within 24 hours of delivery.

• Without video or photo evidence, we may not be able to process the complaint.

• Replacements will only be provided for genuine damage or breakage during transit.

Variation in Handmade Products

Every product at Raw Organics India is lovingly made by hand in small batches using 100 percent natural ingredients. As such, slight variations are not only expected but are also proof of their handcrafted nature.

These may include:

• Small oil spots on the surface of soaps

• Slight variations in texture or colour

• Minor unevenness or imperfect stamping

These natural variations do not affect the quality, performance, or safety of the product and are not considered defects. We appreciate your understanding that the uniqueness of each item is a part of the charm of using handmade and organic products.

Order Cancellations

If you wish to cancel an order, please contact us within 12 hours of placing the order. Once the product has been processed or shipped, cancellations are no longer possible.

In cases where the order is cancelled within the allowed window and hasn’t yet been processed, we will refund the full amount to your original mode of payment.

Undeliverable or Returned Packages

In case a package is undeliverable due to an incorrect address provided by the customer or if the delivery is refused, the order will be returned to us. Reshipping such orders will incur additional charges borne by the customer.

Please ensure that your shipping address and contact details are accurate before completing the checkout process to avoid such issues.

Customer Support

If you have any concerns about your order or need assistance with shipping-related queries, we are here to help. You can contact our customer care team through:

Email: indiaraworganics@gmail.com

Phone/WhatsApp: +91-95822 76777

Operating Hours: Monday to Saturday, 10:00 am to 6:00 pm

We aim to respond to all queries within 24–48 business hours.

Important Reminders

All our products are 100 percent handmade and chemical-free. Please store them in a cool and dry place, away from direct sunlight, heat, and moisture.

Always read the product descriptions and ingredient lists carefully before ordering, especially if you have sensitive skin or known allergies.

If you experience any irritation or reaction, discontinue use immediately and consult a medical expert.

Final Note

We are a brand built on the principles of transparency, sustainability, and compassion. Every order you place helps us support small farmers, promote eco-conscious living, and bring more awareness to slow, clean beauty. 

We thank you for choosing Raw Organics India and look forward to serving you with integrity and care.